Frequently Asked Questions

Everything you need to know about your skincare journey.

Are your products suitable for sensitive skin?

Yes, all our formulations are dermatologically tested and specifically designed to be gentle yet effective. We recommend performing a patch test before full application.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with a photo for a specialized consultation.

Do you test your products on animals?

At The Derma Company, we are strictly cruelty-free. None of our products or ingredients are ever tested on animals.

Can I use multiple active ingredients together?

While many of our serums are compatible, we suggest layering from thinnest to thickest consistency. Avoid mixing high concentrations of Retinol and Vitamin C in the same routine.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Klarna and Afterpay.